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BLUETTI EP500 Solar Power Station | Product Manual

Product Warranty and Return Policy

Warranty & Return Policy

Warranty Period

BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,

• For the product of portable power station, the warranty period varies from 24 months to 72 months.
• For the product of home backup system, the warranty period varies from 48 months to 60 months.
• For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.

No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Please click here for more details. 

Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

• A purchased order number made through BLUETTI official stores.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Exclusions of Warranty 
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery model on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Product wear and tear through the usage of time.

Return and Refund

• Order Cancellation:

Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the BLUETTI official store. If the product has been shipped, an intercept fee will be charged.

• 30 days money-back guarantee will be automatically credited to your order.
• For more details, please click here.

Claim Process

• Please contact us via Email: service@bluettipower.com , Monday through Sunday, for any assistance with the product.
• For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
• Repaired by BLUETTI service center, or
• Swap for a replacement product with equivalent specifications according to model and service life
• In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at BLUETTI warehouse.
• A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
• For any out of warranty claims, please priorly contact BLUETTI service for more details.

Warranty Extension

• The warranty extension is now only applicable for the model of AC200MAX, AC200P or B230 purchased from BLUETTI official website with protection against damage without service fee.
• Any purchases of the four models from other platforms are required to submit the application for extended warranty by the link below:https://www.bluettipower.com/pages/warranty-extend

Disclaimer of Implied Warranties 

This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein.
This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights. You also have other rights from state to state. BLUETTI’s only liability shall be the repair or replacement as stated above.

Product FAQs

BLUETTI EP500 Solar Power Station Product FAQs

Q1. In-Grid UPS Setup Guide

A1. 1) For non-solar-powered household circuits:

An electrician with a professional technician certificate is required to install the in-grid power system, connect the wires of critical equipment from your main electrical box to the BLUETTI UPS BOX. When the power fails, it will automatically switch to EP500 or EP500 Pro for the power supply. The connection method: power grid--home main circuit--BLUETTI UPS box--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).

• 1.If the open-circuit voltage of the solar panels is within the specified input range of EP500, they can be directly connected into EP500 or EP500Pro through the MC4 port connectors to build up the UPS system.
• 2.If the open-circuit voltage of your panels exceeds the input limitation of EP500 or EP500Pro, they need to pass the "PV step-down module" to decrease the voltage before connecting into the system. The connection method is solar panels--PV step-down module--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).

Q2. Why is there a limitation on the power of the equipment loaded by the US version of EP500 or EP500 Pro in the mobile UPS mode?

A2. When EP500 or EP500Pro is plugged into a home wall outlet, the power output will be limited by the current of the wall plug.

If your home's socket features 120V/15A, the equipment carried by EP500 or EP500Pro cannot exceed 1800W.

If your home socket features 120V/25A, then EP500 load equipment can be no more than 2000W, and EP500Pro can be 3000W for safety.

Q3. Can I change the working mode of EP500 or EP500Pro to work as a mobile UPS after the EP500 connected to the home grid?

A3. Yes, you can. Turn off EP500 or EP500Pro first, and then unplug the cable on it, remind to set the Max. Grid Current to 15A.

Q4. What is the UPS switching time?

A4. There are two types of working conditions of UPS for EP500.

• No delay for online UPS.;
• 20ms from standby UPS.

Q5. How much is the loss of AC and DC?

A5. 

• In standby state: less than 10W,
• AC_ON & DC_OFF: less than 20W,
• AC-ON & DC_ON: less than 25W

Q6. After the stated 6000 battery cycles, how much capacity is left in EP500 and EP500 Pro?

A6. EP500 and EP500 Pro can maintain above 50% capacity after 6000 cycles.

Q7. What's the frequency?

A7. 

• 60Hz: US, Canada
• 50Hz: Europe, UK, Australia
• Frequency 50/60Hz cannot be switched.

Q8. What should I do if the solar panels on the roof of my house exceed the open circuit voltage requirement?

A8. You can reduce the open-circuit voltage by ordering a BLUETTI PV Voltage Drop Modular. Doesn't require changing the original installation and connection method of solar panels in your house. Through this modular, the open-circuit voltage of roof panels can be matched with the input specs of EP500/EP500Pro.

Q9. Can I use third party solar panel and what conditions need to be met?

A9. Yes, you can. However, it must meet:
1)Open Circuit Voltage(OCV):

EP500: 55-145V/Max.20A, Max.1200W.
EP500Pro: dual MPPT，each is 35-150V/Max.12A,1200W Max. (2400W Max. For dual connection).
2)Suitable MC4 connector.

3)We recommend that the solar panels to be connected should be of the same brand.

Q10. Are there any restrictions on the use of the 100W USB-C port?

A10. The charging power will work at only 60W at most instead of 30W if the USB-C cable does not have 5A MFI certification.

Q11. After the DC port of 12V30A is opened, can the other DC ports be used?

A11. No, for the 30A large-current, the other ports besides 12V/30A RV ports won`t work. In addition, you must cover the rubber plug when the DC is turned on and the 12V/30A port is idle , otherwise it may cause a short circuit if the cable falls in.

Q12. Note on the output power of the Split Phase Bonding Function.

A12. 

1) There is only one AC port marked 4000W/220-240 (or 6000W/220-240) on the Split Phase Fusion Boxes that can power the High-voltage devices. Other 6 AC ports cannot load more than 2000W on EP500 (3000W on EP500Pro).
2) Under Split Phase Bonding mode, the total load power of all AC ports (on the machine and Split Phase Fusion Boxes) can not exceed 4000W for EP500 (6000W for EP500Pro).

Q13. If one of the EP500(or EP500Pro) is out of power, does the Split Phase Bonding Function continue to work?

A13. If any one of the two EP500(or EP500Pro) runs out of power, the high-voltage output ports on the Split Phase Fusion Boxes will stop outputting power. The machine which still has the power needs to be set to ”Single Phase” mode manually.

Q14. Does the Split Phase Bonding Function apply to one EP500 and one EP500 Pro?

A14. No. Only applicable to units of the same model and specifications. For example, two EP500 or two EP500Pro are recommended. Besides, the Split Phase Fusion Boxes also are different.