Input Specs
| AC Input: |
3000W Max
|
| PV Input or T500 Input: |
2400W Max
12-150VDC,12Ax2
12V/24V,8.2A |
Output Specs
| USB-C: |
|
AC:
|
|
USB-A:
|
2*Quick Charging, 36W Total, 2*5VDC, 3A Total
|
Cigarette Lighter:
|
|
RV (Aviation Port):
|
|
| DC 5521: |
2*12VDC, 10A Total |
Wireless Charging Ipad:
|
|
In the Box
Product Manual
Product Warranty and Return Policy
Warranty & Return Policy
Warranty Period
BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,
- For the product of portable power station, the warranty period varies from 24 months to 72 months.
- For the product of home backup system, the warranty period varies from 48 months to 60 months.
- For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Please click here for more details.
Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
- A purchased order number made through BLUETTI official stores.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery model on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Product wear and tear through the usage of time.
Return and Refund
Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the BLUETTI official store. If the product has been shipped, an intercept fee will be charged.
- 30 days money-back guarantee will be automatically credited to your order.
- For more details, please click here.
Claim Process
- Please contact us via Email: service@bluettipower.com , Monday through Sunday, for any assistance with the product.
- For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
- Repaired by BLUETTI service center, or
- Swap for a replacement product with equivalent specifications according to model and service life
- In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at BLUETTI warehouse.
- A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
- For any out of warranty claims, please priorly contact BLUETTI service for more details.
Warranty Extension
- The warranty extension is now only applicable for the model of AC200MAX, AC200P or B230 purchased from BLUETTI official website with protection against damage without service fee.
- Any purchases of the four models from other platforms are required to submit the application for extended warranty by the link below:https://www.bluettipower.com/pages/warranty-extend
Disclaimer of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein.
This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights. You also have other rights from state to state. BLUETTI’s only liability shall be the repair or replacement as stated above.
Product FAQs
BLUETTI EP500Pro Solar Power Station FAQs
Q1. Can it connect to the BLUETTI B230/B300 expansion batteries?
A1. Yes. You can connect it with B230/B300 battery with the DC input cable and P090D to MC4 cable*.
* Sold separately.
Q2. Does EP500Pro support App control?
A2. Yes. Once connected via WiFi or Bluetooth, the BLUETTI App will enable you to control the EP500ProPro remotely, like switching the working mode and upgrading the firmware.
Q3. Can I use EP500Pro as a UPS?
A3. Yes. It supports four UPS modes:
1. Standard UPS.
2. Time Control UPS (Pay less for higher electricity consumption).
3. PV Priority UPS (Recommended for regions with sufficient solar energy). 4. Customized UPS.
Q4. How do I connect this to my home main panel?
A4. BLUETTI recommends a competent and trained licensed electrician undertake the task.
Connect the wires of critical equipment from your house electric panel to BLUETTI Smart Home Panel*.
Then connect EP500Pro to the Smart Home Panel.
* Sold separately.
Q5. What is the UPS switching time?
A5. There are two types of working conditions of UPS for EP500Pro system.
1) No delay for online UPS;
2) 20ms from standby UPS.
Q6. What is the maximum input charging power of the BLUETTI EP500Pro?
A6. 4,000W Max.
Q7. How can it reach 3,000W AC recharging?
A7. Plug it to a 30A wall socket with the 30A AC charging cable*.
* Sold separately.
Q8. What kind of solar panels should I choose for EP500Pro?
A8.
PV input requirements for EP500Pro:
Open Circuit Voltage: 12-150V
Input Power: 2,400W Max.
Include MC4 connectors.
Highly Recommended:
6x BLUETTI PV120: ≈8hrs*.
5x BLUETTI PV200: ≈6hrs*.
3x BLUETTI PV350: ≈5.5hrs*.
* For reference ONLY.
Q9. Can I use my solar roof to charge the EP500Pro?
A9. Yes, but please note your solar roof should have:
1. NO micro-inverter
2. an open-circuit voltage of 12-150V
3. MC4 connectors
However, when the OCV falls in 150-550V, you can also use BLUETTI D300S* to step down the voltage and achieve solar charging.
* Sold separately.
Q10. Can I connect two EP500Pro together for more power (240V Split Phase Bonding)?
A10. Yes. With the Fusion Box (P030A), you can connect two EP500Pro in series for 240V/6,000W output.
Q11. Can EP500Pro connect with EP500?
A11. No. Only EP500 to EP500, or EP500Pro to EP500Pro is acceptable.
Q12. Can it charge and discharge at the same time?
A12. Yes.
Q13. How do I know whether my appliance can work well with the EP500Pro?
A13. Calculate the total wattage of your devices. EP500Pro should work if the load doesn't exceed its rated 3,000W.
Q14. How long can it run my device?
A14. '
Running time = Battery capacity × DoD × η ÷ Device rated power
DoD refers to Depth of Discharge and η is local inverter efficiency.
For EP500Pro, both DoD and η are 90%. If you run a 1,000W microwave oven with it, the running time will be:
5,100Wh × 90% × 90% ÷ 1,000W ≈ 4.1hrs Note:
1) The formula is NOT suitable for inductive loads with compressors, like refrigerator, air conditioner, etc.
2) The above data is for reference ONLY.
Q15. Is the EP500Pro power station waterproof?
A15. No. Also, please do NOT store it in a humid environment for a long time.
Q16. When I keep the power plugged in, will EP500Pro stop charging automatically when fully charged?
A16. Yes. And when the SOC is less than 100%, EP500Pro will automatically charge again without damage to the battery.
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