The BLUETTI EP800 isn't just an energy storage system; it's key to slashing energy costs during peak hours, securing uninterrupted power during outages, and embarking on a journey toward an off-grid living style. The easy installation of EP800 ensures great convenience to access power freedom without spending a lot of time and money.
The BLUETTI EP800 seamlessly integrates with your current solar system or can easily be paired with your new solar panels. By utilizing AC coupling, the EP800 can operate with your existing solar systems, eliminating the need for additional labor costs associated with rooftop solar panel wiring. For optimal efficiency, solar panels can also be directly connected to the EP800 via DC coupling.
Warranty & Return Policy
Warranty Period
BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,
- For the product of portable power station, the warranty period varies from 24 months to 72 months.
- For the product of home backup system, the warranty period varies from 48 months to 60 months.
- For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Please click here for more details.
Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
- A purchased order number made through BLUETTI official stores.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery model on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Product wear and tear through the usage of time.
Return and Refund
Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the BLUETTI official store. If the product has been shipped, an intercept fee will be charged.
- 30 days money-back guarantee will be automatically credited to your order.
- For more details, please click here.
Claim Process
- Please contact us via Email: service@bluettipower.com , Monday through Sunday, for any assistance with the product.
- For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
- Repaired by BLUETTI service center, or
- Swap for a replacement product with equivalent specifications according to model and service life
- In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at BLUETTI warehouse.
- A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
- For any out of warranty claims, please priorly contact BLUETTI service for more details.
Warranty Extension
- The warranty extension is now only applicable for the model of AC200MAX, AC200P or B230 purchased from BLUETTI official website with protection against damage without service fee.
- Any purchases of the four models from other platforms are required to submit the application for extended warranty by the link below:https://www.bluettipower.com/pages/warranty-extend
Disclaimer of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein.
This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights. You also have other rights from state to state. BLUETTI’s only liability shall be the repair or replacement as stated above.
Product FAQs
Q1: What’s the difference between EP800 and EP900?
A: EP800 is an off-grid energy storage system with a max output of 7600W, while EP900 is an on-grid/off-grid energy storage system with a max output of 9000W. Both of these system provide robust 120V and 240V split-phase backup power but EP800 solely focus on off-grid usage thus provide a more convenient and cost-efficient solution for off-grid installation.
Q2: Can I get the EP800 charged with home grid?
A: Yes, the EP800 can only be installed off-grid. However, it doesn’t mean you have to rely solely on solar. You can charge it from the grid, solar panels, or combine them simultaneously.
Q3: What does the 10-year warranty cover?
A: BLUETTI guarantees that with proper use as outlined in the user manual, each battery pack will achieve a minimum aggregate energy throughput of 15.48MWh during the warranty period.
Q4: Does the 10-year warranty policy apply to the fans and WiFi modules?
A: No. The warranty for the fans and WiFi modules is 24 months.
Q5: What is the noise level of the EP800?
A: Less than 50dB.
Q6: Can the EP800 prioritize solar power usage?
A: Yes, the EP760 has an intelligent energy management system that allows you to customize charging and discharging times, as well as the SoC limits via the BLUETTI App, to maximize the use of solar energy and minimize your electricity bills.
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