Once the freeze dryer(s) ships, if it is within 30 days of ship date, customers may return their freeze dryers for a refund less shipping costs and less a restocking fee of 15%.


3-Year Limited Warranty

All sales of Harvest Right Freeze Dryers after February 1, 2019, are covered by this warranty.

Full One-Year Warranty only includes the U.S. continental 48 states
Warranty Period: For one year from original ship date.
Included: Premier oil vacuum pump and oil-free vacuum pumps.
Harvest Right will be responsible for: Repair or, at our option, replace any part of this freeze dryer and/or vacuum pump which proves to be defective in workmanship or material.
Consumer will be responsible for: Costs of service calls. Consumer may also be responsible for replacement parts caused by consumer misuse and neglect of product. See Normal Responsibilities of the Consumer below.

Limited 3-year warranty
Warranty Period: For the second and third year from the original ship date.
Harvest Right will be responsible for: Repair or, at our option, replace any part of the sealed refrigeration system (compressor, condenser, evaporator, tubing) which fails because of defective workmanship or material.
Consumer will be responsible for: Diagnostic charges for determining defects, and any costs for transportation and delivery of the appliance required because of service.

Limited Warranty (Alaska, Hawaii, Canada and Puerto Rico)
Time periods listed above.
Included: Premier oil vacuum pump and oil-free vacuum pumps.
All provisions of this limited warranty are the same as listed above except that service will be provided by the customer or a qualified local service provider that is approved by Harvest Right. The consumer will be responsible for the cost of transportation of the product to the repair shop or the travel cost of the technician to the consumer’s location. In the event a consumer is required to ship the product directly to Harvest Right for repair, the consumer is eligible for a shipping credit in an amount determined by Harvest Right at the time of shipping.

Limited International Warranty (includes all countries not described above)
Warranty Period: For one year from original ship date.
Included: Premier oil vacuum pump and oil-free vacuum pumps.
Harvest Right will provide: Support through telephone and e-mail only. At our option, all parts deemed necessary will be provided by Harvest Right.
Consumer will be responsible for: Costs of local service and cost of parts for consumer misuse and neglect of product. Costs for transportation and delivery of all parts, for any reason, from Harvest Right to Consumer.

Normal Responsibilities of the Consumer:
This warranty applies only to freeze dryers used in clean environments and when operated in accordance with Harvest Right instructions. The consumer is responsible for the following items:
1. Proper use of the appliance in accordance with the instructions provided with the product.
2.Proper installation in accordance with the instructions provided with the appliance and in accordance with all local electrical codes.
3. Proper connection to a grounded power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house wiring.
4. The appliance must be operated in a clean open area that has plenty of airflow and is not above 95°F (35°C) or below 35° F (2°C).
5. Damages to the appliance during or after installation. Do not lift the unit by holding onto the door.
6. Properly maintaining and operating the freeze dryer and vacuum pump.
7. Ensuring freeze-dried food, or other freeze-dried material, are completely dry prior to packaging.
8. Ensuring proper, durable containers are used. Containers, once sealed, must not allow water or air to penetrate them.
9. Ensuring sufficient/proper, fresh oxygen absorbers are included in the sealed container with the freeze dried material. They must not have expired or been exposed to the air prematurely for too long of a time.

Harvest Right accepts no responsibility for the quality of freeze-dried food or freeze-dried materials; nor does it accept responsibility for the packaging of the food or other freeze-dried material.

Exclusions:
1. Any modifications or add-on after-market accessories will void the warranty in its entirety.
2. Consequential or incidental damages such as, but not limited to, property damage and incidental expenses resulting from any breach of this written or any implied warranty.
3. Service calls which do not involve malfunction or defects in workmanship or material.
4. Damages caused by services performed by persons other than authorized by Harvest Right.
5. Parts other than Harvest Right repair parts or parts obtained from suppliers other than Harvest Right personnel.
6. External causes such as abuse, misuse, inadequate power supply, or acts of God.
7. Products with original serial numbers that have been removed or altered and cannot be readily determined.
8. Using an extension cord instead of direct line connection to available power supply.
9. Claims for personal injuries, incidental or consequential damages, or economic loss (profit or revenue), however caused.
10. If you are not the original owner of the freeze dryer, the warranty no longer applies.

Service:
Since it is the responsibility of the consumer to establish the warranty period by verifying the original purchase date, keep your delivery slip or purchase receipt or some other appropriate payment record. This written warranty gives you specific legal rights. You may have other rights that vary from state to state. Service under this warranty must be obtained by contacting Harvest Right directly:

Harvest Right
95 North Foxboro Drive, Ste. 100
North Salt Lake, UT 84054
USA
801-386-8960

Product FAQs

Harvest Right Product FAQs

Q: WHICH FREEZE DRYER IS RIGHT FOR ME?

Small Freeze Dryer:
- Capacity of each batch is a 4 to 7 lbs. of fresh food
- In a year, one can freeze dry around 195 gallons or 840 lbs. or more of food

Medium Freeze Dryer:
- Capacity of each batch is 8 to 13 lbs. of fresh food
- In a year, one can easily freeze dry 312 gallons or 1450 lbs. of food

Large Freeze Dryer:
- Capacity of each batch is around 15 to 23 lbs. of fresh food
- In a year, one can easily freeze dry 546 gallons or 2500 lbs. of food)

X-Large Freeze Dryer:
- Capacity of each batch is around 30 to 40 lbs. of fresh food
- In a year, one can easily freeze dry 1200 gallons or 5000 lbs. of food

Q: HOW DOES THE FREEZE DRYER WORK?

The entire process is automatic.

1. Raw or cooked foods are placed in the freeze dryer where they are frozen to between -30 degrees and -50 degrees Fahrenheit.

2. Once frozen, the freeze dryer creates a vacuum in the food chamber.

3. As the food is gradually warmed, the water turns to vapor and evaporates out of the food (sublimation).

4. When dry, the freeze dryer notifies the user that the process is complete by sounding an audible beep.

5. You can then remove the freeze dried food from the dryer and place it in vacuum-sealed containers that are moisture and oxygen proof (preferably a mylar pouch or a can) to ensure freshness until opened.

6. When water is added to the food, it regains its original fresh flavor, aroma, texture, and appearance!

Q: WHAT SIZE ARE THE FREEZE DRYERS AND HOW MUCH DO THEY WEIGH?

Small 16.5" W x 18.5" D x 25" H Color: 61 lbs. Stainless: 68 lbs.

Medium 18" W x 21.25" D x 28.5" H Color: 112 lbs. Stainless: 133 lbs.

Large 20.25 " W x 23.75" D x 30.75" H Color: 138 lbs. Stainless: 161 lbs.

X-Large 23.25 " W x 33.7" D x 35.6" H Color: 265 lbs. Stainless: N/A

Q: WHAT TYPE OF FOOD CAN BE FREEZE DRIED?

You truly can freeze-dry almost anything. All kinds of fruits, vegetables and meats taste wonderful when freeze dried. That includes things like tomatoes, apples, bananas, strawberries, peaches, green beans, peppers, onions, potatoes, spinach, shrimp, pork, beef, turkey and even ice cream.

Your favorite meals that include meat may be easily freeze dried. Foods like lasagna, rice dishes, cheese macaroni, chili, beef stew, chicken a la king, casseroles, shrimp, lobster, pulled pork, pasta sauces or scrambled eggs are perfect for this process.

You will find that it is a delight to experiment with different foods and meals in your freeze dryer. A great way to start is by picking meals that are already favorites in your home.

Q: HOW MUCH FOOD CAN BE FREEZE DRIED WITH EACH BATCH?

Small
4-7 lbs. of fresh food will fit in our small freeze dryer. That amount of food will typically fill 1.0 to 1.5 gallons (1 to 1.5 #10 cans) of food per batch. It is not uncommon for customers to freeze dry 840 lbs. of fresh food in just 1 year.

Medium
8-13 pounds of fresh food will fit in our medium size freeze dryer. That amount of food will typically fill 1.5 to 2.5 gallons (1.5 to 2.5 #10 cans) of food per batch. It is not uncommon for customers to freeze dry 1,450 lbs. of fresh food in just 1 year.

Large
15-23 pounds of fresh food will fit in our large freeze dryer. That amount of food will typically fill 3.5 gallons (3.5 #10 cans) of food per batch. It is not uncommon for customers to freeze dry 2,500 lbs. of fresh food in just 1 year

X-Large
30-40 pounds of fresh food will fit in our X-Large freeze dryer. That amount of food will typically fill 7-10 gallons of food per batch. It is not uncommon for customers to freeze dry 5,000 pounds of fresh food in just 1 year.