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Napoleon Phantom Prestige 500 RSIB Gas Grill with Infrared Side and Rear Burners

Napoleon Phantom Prestige 500 RSIB Gas Grill with Infrared Side and Rear Burners

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Manufacturer Warranty Included
Customers rate us 4.8/5 based on 325 reviews.
SKU P500RSIBNK3PHM
$2,049.00 - $2,049.00
$2,049.00
$2,049.00 - $2,049.00
$2,049.00
Availability:
in stock, ready to be shipped

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Price Match Policy

Price Match

Here at OffGrid Living Solutions, we want to offer you the best prices online.

If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.

Refer to our Price Match Policy Rules.

Refunds & Returns Policy

At OffGrid Living Solutions, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.

If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.

Refer to our Refunds & Return Policy for more details.

Shipping & Delivery

Order Processing

Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.

Please allow 1-3 days for processing your order.

Shipping

We ship to the lower 48 continental United States only at this time.

Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.

We will send tracking information by email the same day the shipping tracking number is created/available.

Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living Solutions. Once you accept your shipment as non-damage, your item is your property.

Delivery time

Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.

Napoleon Phantom Prestige 500 Gas Grill with Infrared Side and Rear Burners

Description

You'll never want to cook indoors again once you experience a Napoleon Gas Grill.
High-quality stainless steel and built to last.

Barbecue has never been this sophisticated. A luxurious matte black finish sets this exclusive, eye-catching series apart.

Deep, dark, matte black, the Phantom Prestige® 500 Propane Gas Grill with Infrared Side and Rear Burners is the total grilling package. From the top of the lid to the locking casters, this gas barbecue is completely silky matte black. Edgy and attractive, the Phantom has the full capabilities of an outdoor kitchen. Upgraded iconic WAVE™ cast stainless steel cooking grids and a multifunctional grilling rack - ideal for entertaining and incredible appetizers - round out the already incredible features of a Prestige® 500 Gas Grill. With four main burners, a rear burner, and an infrared sear station, this grill cooks meals using a plethora of unique grilling styles. Stainless steel sear plates provide extra surface area for drippings to vaporize, keeping this luxurious grill clean, and avoiding flare-ups. The matte black knobs are backlit with the SafetyGlow feature filling the night with blue light that turns red when the burners are on. The Phantom Prestige® 500 Gas Grill is more than just a look. It's a lifestyle.   

Product Specifications

Napoleon Phantom Prestige 500 Gas Grill with Infrared Side and Rear Burners Product Specifications

Specification Value
Dimensions (H x W x D) 50.25" H x 66.25" W x 26.50" D
Grilling Surface BTUs 48,000
Cooking Grate Material Painted Steel
Cooking Grid Dimensions Cast Stainless Steel
Main Grilling Area 28" x 17 3/4"
Secondary Grilling Area 500 Sq. Inches
Total Grilling Area 240 Sq. Inches
Color Matte Black
Weight 197 lbs
Ignition Type Flame Thrower
Grill Lights External
Total Number of Burners 6 Burners
Number of Main Burners 4 Burners
Types of Burners 4 Stainless Steel Tube Burners, 1 Infrared Back Burner, 1 Infrared Side Burner
Rotisserie Back Burner 18,000 BTU Infrared Burner
Rotisserie Kit Yes
Configuration Freestanding

Product Manual

Napoleon Product Brochure 

Napoleon Product owner's Manual

Product Warranty

Napoleon Product Warranty

Napoleon products are designed with superior components and materials and are assembled by trained craftsmen who take great pride in their work. The burner and valve assembly are leak tested and test-fired at a quality test station. This grill has been thoroughly inspected by a qualified technician before packaging and shipping to ensure that you, the customer, receive the quality product you expect from Napoleon. Napoleon (Wolf Steel Ltd, Barrie, ON, Canada) warrants that the components in your new Napoleon product will be free from defects in material and workmanship from the date of purchase, for a period of 15 years.

Hood Lifetime
Stainless Steel Lid Lifetime
Porcelain Enamel Lid Lifetime
Aluminum Castings Lifetime
Stainless Steel Cooking Grids Lifetime
Stainless Steel Tube Burners Lifetime
Stainless Steel Sear Plates 15 Years
Porcelain Enamel Cast Iron Grids 15 Years
Stainless Steel Infrared Rotisserie 15 Years
Infrared Bottom/Side Burner 15 Years
All Other Parts 15 Years

Conditions and Limitations:

This Limited Warranty creates a warranty period as specified in the aforementioned table, for products purchased through an authorized Napoleon dealer, and entitles the original purchaser (or gift recipient in the case where a new product is given as a gift) to the specified coverage in respect of any component replaced within the warranty period, either by Napoleon or an authorized Napoleon dealer, to replace a component of such product that has failed in normal private use as a result of a manufacturing defect. This warranty does not cover accessories or bonus items.

For greater certainty, “normal private use” of a product means that the product: has been installed (where applicable) by a licensed, authorized service technician or contractor, in accordance with the installation instructions included with the product and all local and national building and fire codes; has been properly cleaned and maintained according to the instructions; and has not been used as a communal amenity or in a commercial application. In the case of use in communal or commercial applications (where approved), the warranty is reduced to a period of two (2) years.

Similarly, “failure” does not include: damage caused by over-firing, blowouts caused by environmental conditions such as strong winds or inadequate ventilation, scratches, dents, corrosion, deterioration of painted and plated finishes, discoloration caused by heat, abrasive or chemical cleaners or UV exposure, chipping of porcelain enameled parts, or damages caused by misuse, accident, hail, grease fires, lack of cleaning and maintenance, hostile environments such as salt or chlorine, alterations, abuse, neglect or parts installed from other manufacturers. If you live in a coastal area, or have your product located near a pool or hot tub, maintenance includes regular washing and rinsing of the exterior surfaces as outlined in the accompanying owner’s manual, in order to prevent surface corrosion. Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided. Parts replaced under this warranty are warranted only for the balance of the period specified in the aforementioned table

The replacement component is the sole responsibility of Napoleon defined by this warranty; in no event will Napoleon be responsible for installation, labor or any other costs or expenses related to the re-installation of a warranted part, for any incidental, consequential or indirect damages, or for any handling and transportation charges or export duties.

The use and/or installation of parts on your Napoleon product that are not genuine Napoleon parts will void this warranty, and any damages that result hereby are not covered by this warranty. Any conversion of a gas grill not authorized by Napoleon and performed by a Napoleon authorized service technician will void this warranty.

This warranty is provided in addition to any rights afforded to you by local laws. These and other statutory rights remain unaffected by this warranty provision. Accordingly, this warranty imposes no obligation upon Napoleon to keep parts in stock. Based on the availability of parts, Napoleon may at its discretion discharge all obligations by providing a customer a prorated credit towards a new product. Napoleon may from time to time update the design of its products. Nothing contained in this warranty shall be construed as obligating Napoleon to incorporate such design updates into previously manufactured products, nor shall such updates be construed as an admission that previous designs were defective.

Registering your Napoleon product confirms your warranty coverage, will expedite any warranty claims you may need to make, and provides a link between you and Napoleon in case we ever need to contact you. When making warranty claims, Napoleon representatives may request from you the bill of sale or copy, together with a serial number and a model number. Napoleon reserves the right to have its representative inspect any product or part prior to honoring any warranty claim. You must contact Napoleon Customer Service or an authorized Napoleon dealer to obtain the benefit of the warranty coverage.

Product FAQs

Napoleon Product FAQs

Can I have my grill assembled after purchase?

We recommend reaching out to your local Napoleon dealer for information regarding potential assembly options.

How do I clean my stainless steel cooking grids?

Stainless steel cooking grids are durable and corrosion resistant. They require less seasoning and maintenance than cast iron cooking grids. The best way to clean stainless steel cooking grids is to clean them after each use.

Clean your grids while the grill is hot after you are done grilling. It is a great way to pass the time while your food is resting. Use a stainless steel bristle grill brush, or our bristle free Super WAVE Grill Brush to scrub debris from your cooking grids. 

If you forgot to clean while your food was resting, preheat your grill to 500°F+ (high) for 10 to 15 minutes before you begin cooking. Once the grill is nice and hot, use the brush to clear away any debris from your last use.

How does infrared cooking work?

Charcoal is the original infrared. The glowing briquettes emit infrared energy to the food being cooked, with a very little drying effect. The Napoleon infrared burner cooks in much the same way. There are 10,000 tiny ports each with its own tiny flame, in every infrared burner; they cause the surface of the ceramic to glow red. This glow emits the same type of infrared heat to food as charcoal. It also provides a more consistently heated area with temperature that is easy to regulate. For instant searing, the burners can be set to high; they can also be turned down for slower cooking using lower heat. Napoleon's infrared burners produce searing heat for juicier, tastier steaks, hamburgers and other meats. For cooking times and tips please refer to the infrared Grilling Chart in your manual

How do I light charcoal?

There are a couple of ways to safely light your charcoal grill.

  • Use a chimney starter. Place newspaper that has been scrunched up into the bottom of the starter then fill the top of the starter with a load of lump charcoal. Use a lighter or match to ignite the paper and wait. After 15 to 20 minutes the charcoal should have ashed over and begun to glow. Carefully pour the lit coals into your grill.
  • Make a pyramid of charcoal around some scrunched up newspaper in the bottom of your grill. Light the newspaper with a long-stick match or barbecue lighter. Wait for the charcoal to ash over and start to glow before carefully raking it to the side of the grill or spreading it out.

TIP: It is not safe to spray accelerant of any kind, (lighter fluid, gasoline or kerosene) on charcoal before or after lighting it. Chemicals in the accelerant can be hazardous to your health or can change the flavor of the food you are cooking. If your coals have already been lit, spraying with accelerant can cause dangerous flare-ups or fires.

Customer Reviews

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Let customers speak for us

from 325 reviews
Great tub, easy setup

It’s amazing that this is a portable hot tub. It was easy to setup and looks like a permanent hot tub! It took about 2 days to heat to 104. We live in a place that snows so we added extra insulation to the panels and extra ground cover.

The jets are not super strong so I would have preferred getting the Tribeca which is less expensive and comes without jets. It does have bubbles.

But overall a great product, first of its kind I believe.

Anthea
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We pre ordered this sauna. It’s all put together with the help of a contractor. It took 2 guys 2 full days. We are very pleased with the sauna all together. It’s clearly top of the line. The sauna fits 2. Maybe 3 if you want to squeeze. The sauna fits well in our backyard. It adds a sense of tranquility to our favorite space. Off grid was extremely easy to work with. It was clear they put the customer first!

Cody Remington
OffGrid Living
Love the machine!

I absolutely love the machine. I use it everyday. I was disappointed to see some paint scratches on it when it arrived. However, after some contact with their Customer Service department we were able to sort it out. I highly recommend getting a freeze dryer!

Helen Moore
OffGrid Living
Ideal Power station AC180P

I was in the market for a power station that has enough power and capacity to power my fridge and some essential appliances at my house. I come upon this power station from OffGrid living Solutions and I have been using it since. It has enough power for a longer period of time and has multiple ways to charge (AC/Solar Panels). This station is perfect in size and comes at an affordable price. Thank you OffGrid Living team and Bluetti ....

Jonathan H.
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This unit is perfect for power outages! We were looking for a unit that can power our essentials during outages like TV, fridge, microwave, lights, and our wifi. This unit can also act as a UPS so nothin shuts off when the power goes down. I like to connect my solar panels to the station when it looks like the outage will be extended. GET THIS STATION! YOU WILL NOT BE DISAPPOINTED!

James C.
Anker SOLIX F2000 (PowerHouse 767) Portable Power Station Solar Generator + 100W Solar Panel
Great Solar Generator!

System performs well in powering things and amazing hardware build quality. One issue I have with AC200Max is that I cannot control it remotely via the internet so when it shuts down due to depletion of battery and turns on again after solar hits the panels, I have no way of turning the AC output on remotely. The other thing is that it lacks portable wheels, carrying this thing is a chore. Other than that, this is a pretty good unit and for those who don't need to have the remote control, this could be your solar generator. OLS team was good and respondant on all of my questions. Overall, this solar generator offers excellent power output and capacity to run nearly anytthing you plug into it.

Joseph G.
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Complete my EcoFlow Ecosystem

This 400W Solar Panel from Ecoflow completes my Ecoflow Delta Pro Ecosystem. Hook it up with ease and now you can call me fully powered by the sun :D

Michael A.
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Great product and keeps you cool during trips

Wave 2 is a quiet portable air conditioner, even when you put in on Max mode. I purchase this is for my van for during the hot days during camping. Love that I can carry this to around with ease. I plan to use the heating feature once it gets colder. I'm happy with my purchase and can't wait to see how it functions on the heating side.

Kenny F
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Works great!

The AC200 Max and B230 work Great! So much that I added another B230 on the next order. This set up will be used for my farm in the summer and as a emergency back up in my home when it gets cold. Great product! Thx Bluetti and OffGrid Living Solutions

Gerry G.
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A Game-Changing System

I recently invested in the EcoFlow Delta Pro and I am beyond impressed with its performance.

Setting up the Delta Pro was a breeze. The user-friendly interface and informative display made it easy to monitor power consumption and remaining battery life. Plus, the variety of charging options means I can harness energy from solar panels, car chargers, and regular outlets, making it perfect for both everyday use and outdoor adventures. One of the standout features for me is its portability. Despite its robust power capacity, the Delta Pro is surprisingly lightweight and compact, allowing me to take it on camping trips, picnics, and even to power my work tools at remote job sites.

The customer service I received from EcoFlow was exceptional. They promptly answered my questions and provided helpful insights into maximizing the Delta Pro's capabilities. Overall, I would highly recommend this portable power station.

Robert D
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Great Product and Amazing customer service

Fast shipping and overall happy with the order. Everything came well packed. Arnold (customer rep) was extremely helpful during the set up process and helped me with processing the warranty. Been using this for 1 month. Great product and even greater customer service. Would come back to order from them in the future

Keith S.
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Great Customer Service Team. The first batch of seeds are already growing. Looking forward to fresh greens. The only negative about this garden is that it was difficult to set up as the manual instructions were unclear

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Just the thing

All I wanted without being over priced

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What customers think about the store

OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpf...

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