Luna Glamping Equinox I Safari Tent
Description
Equinox I is a elegant yet rugged tent designed for one occupant.
The Luna Equinox I safari tent has 14.7sqm (158sqf) of interior space. Ample room to meet people’s diverse needs. The high-quality aluminum alloy construction is strong enough to withstand wind and snow, making it more adaptable to outdoor environments.
Product Specifications
Luna Glamping Equinox I Safari Tent Product Specifications
| Component |
Description |
| Poles |
Corrosion-resistant 6063-T6 Aluminum Alloy framework with wooden pattern |
| Connectors |
Black Q235B Steel |
| Tent Fabric |
Polyester-Cotton |
| Roof Canopy |
Kaki Flysheet 750GSM PVC |
| Ground Lining |
Sealed, moisture-proof groundsheet provides a durable layer of insulation for different terrains |
Product Manual
Product Shipping & Returns
Luna Glamping Shipping Terms
Shipping Information:
To ensure a smooth and timely delivery, we kindly ask that you provide the following shipping information upon ordering and contained in the confirmation email. Accuracy is of high importance as once the product has been shipped we may not be able to alter the delivery address.
- Full shipping address: Street Address, City, State/Province, Zip/Postal Code, Country
- Contact phone number
If your shipment needs to be re-routed to a new address and this is possible, you will be responsible for any additional transport charges.
You, or someone on your behalf, must be available to receive the goods on your scheduled delivery date. Any re-delivery or storage fees will be the customer’s responsibility.
Our shipping capabilities allow us to ship worldwide. Shipping costs vary with locations and size and weight of cargo. Applicable duties and import taxes are the responsibility of the purchaser. Please note; shipping timelines vary for ocean, air and land freight.
Damaged or Missing Items:
If your goods arrive damaged, or with an item(s) missing from the shipping document, please do the following:
- Mark the items missing or damaged on the delivery bill of lading
- Contact Luna Glamping and report the missing or damaged items
- Take as many pictures as necessary and submit them to Luna Glamping
Once it’s been noted with the transporter, our team at Luna can make a claim and send replacement parts.
Local Depot Shipping:
Luna Glamping offers guaranteed local depot shipping to get our products to you in the most efficient, timely and cost-effective way possible. Our quoted shipping rates are based on this type of delivery and travel time is generally within 1-2 hours of your address noted in the confirmed shipping information.
Your order can be picked up at the depot where you will have help from a forklift operator to load it onto your truck or trailer. Our crates will fit the bed of most standard pickup trucks and small trailers. The crate can then be opened at your location and the contents moved individually to the build site. Multiple crates will require multiple trucks or a larger trailer. Once your order is ready to be shipped you will be provided with the dimensions, weight and number of crates included in your order.
If you are unable to arrange pick up, a delivery truck can also be arranged to move the goods from the depot to your location. Luna Glamping can help with these logistics, but the customer will be responsible for any additional costs incurred for the additional carrier.
Production or Shipping Delays:
From time to time, we may experience production or shipping/delivery delays. The majority of our products are custom-made to individual specifications, therefore every unit is produced and shipped accordingly. There are occasions where unforeseen circumstances can push back expected delivery timelines which are normally 2-4 weeks for in-stock items and 8-12 weeks for custom orders. We always strive to meet customer deadlines and work as quickly as possible. We are unable to offer any compensation or refund should you experience delays.
Please contact us at any time with questions or more accurate shipping costs to your location.
Payment Terms
A deposit is required on all dome orders.
No order is final until accepted by Luna Glamping Inc. Your order will not be accepted until you submit a signed and dated copy of these Terms and Conditions, your “Overhead Diagram,” and a deposit equal to (a) for orders based on Luna Glamping Inc.’s standard product designs (“Standard Orders”), 50% of the total purchase price, or (b) for orders that require Luna Glamping Inc. to make alterations to its standard product designs (“Custom Orders”), the deposit must equal the total cost of materials at the time the order is placed, as determined by Luna Glamping Inc. The purchase price balance, whether for a full dome or for individual accessories, including any taxes, shipping, insurance, or other fees, must be paid in full prior to shipment. If you fail to pay the purchase price balance within 15 calendar days after notice that your order is ready for shipment, Luna Glamping Inc. may cancel your order and charge you a 30% restocking fee for individual items and Standard Orders.
REFUNDS ARE NOT AVAILABLE ON CUSTOM ORDERS.
Luna Glamping Inc. reserves the right to charge a 3% fee for payments made by credit card.
Cancellations & Refunds
Luna Glamping Inc.’s products are built to order. You may cancel a Standard Order only by providing written notice before the product ships. Additionally, failure to pay the purchase price balance within 15 calendar days after notice that your order is ready for shipment may be deemed a cancellation of your order. If you cancel a Standard Order prior to shipment, you will be charged a restocking fee of 30% of your entire order, which will be deducted from your deposit. Luna Glamping Inc. will refund the remainder of your deposit within 90 days after cancellation.
Although it is doubtful you will want to return your dome once you have received it, a refund on a Standard Order may be provided at the discretion of Luna Glamping Inc. The return shipping costs will be the responsibility of the purchaser and a 50% restocking fee will also be forfeited. Must unpack within 90 days of receiving product.
REFUNDS ARE NOT AVAILABLE ON CUSTOM ORDERS AND CUSTOM ORDERS MAY NOT BE CANCELLED ONCE YOUR ORDER IS ACCEPTED BY LUNA GLAMPING INC.
Product FAQs
Luna Glamping Safari Tent Product FAQs
What sets your Luxury Safari Tents apart from other glamping options?
- Our Luxury Safari Tents are crafted with a premium 6063 T6 Aluminum Alloy frame featuring a distinctive Wooden etched pattern, providing a unique blend of elegance and durability.
Can you provide more details about the frame material used in your tents?
- The frame of our Luxury Safari Tents is constructed from high-quality 6063 T6 Aluminum Alloy, known for its strength, lightweight nature, and resistance to corrosion.
Tell us about the frame connector material in your Luxury Safari Tents.
- The frame connectors are made from Q235B Steel, a robust material chosen for its strength and reliability, ensuring the overall stability and structural integrity of our tents.
What type of cover material is used for your tents?
-
Our Luxury Safari Tents feature covers made from high-quality canvas, offering durability, breathability, and resistance to the elements, providing a luxurious shelter in various weather conditions.
Are the Luxury Safari Tents suitable for all seasons?
- Yes, our tents are designed to offer a comfortable and enjoyable experience in all seasons. The combination of the durable aluminum alloy frame and high-quality canvas cover makes them versatile for different climates.
Do you offer any warranty for the Luxury Safari Tents?
- Yes, we provide a warranty for our tents. The details of the warranty coverage can be found in the product documentation. If you have any concerns or need assistance with warranty claims, reach out to our customer service team.
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415-481-4075