Luna Glamping Equinox I Safari Tent
Description
Equinox I is a elegant yet rugged tent designed for one occupant.
The Luna Equinox I safari tent has 14.7sqm (158sqf) of interior space. Ample room to meet people’s diverse needs. The high-quality aluminum alloy construction is strong enough to withstand wind and snow, making it more adaptable to outdoor environments.
Product Specifications
Luna Glamping Equinox I Safari Tent Product Specifications
| Component |
Description |
| Poles |
Corrosion-resistant 6063-T6 Aluminum Alloy framework with wooden pattern |
| Connectors |
Black Q235B Steel |
| Tent Fabric |
Polyester-Cotton |
| Roof Canopy |
Kaki Flysheet 750GSM PVC |
| Ground Lining |
Sealed, moisture-proof groundsheet provides a durable layer of insulation for different terrains |
Product Manual
Product Warranty & Returns
Luna Glamping Shipping Information:
To ensure a smooth and timely delivery, we kindly ask that you provide the following shipping information upon ordering and contained in the confirmation email. Accuracy is of high importance as once the product has been shipped we may not be able to alter the delivery address.
- Full shipping address: Street Address, City, State/Province, Zip/Postal Code, Country
- Contact phone number
If your shipment needs to be re-routed to a new address and this is possible, you will be responsible for any additional transport charges.
You, or someone on your behalf, must be available to receive the goods on your scheduled delivery date. Any re-delivery or storage fees will be the customer’s responsibility.
Our shipping capabilities allow us to ship worldwide. Shipping costs vary with locations and size and weight of cargo. Applicable duties and import taxes are the responsibility of the purchaser. Please note; shipping timelines vary for ocean, air and land freight.
Damaged or Missing Items:
If your goods arrive damaged, or with an item(s) missing from the shipping document, please do the following:
- Mark the items missing or damaged on the delivery bill of lading
- Contact Luna Glamping and report the missing or damaged items
- Take as many pictures as necessary and submit them to Luna Glamping
Once it’s been noted with the transporter, our team at Luna can make a claim and send replacement parts.
Cancellations & Refunds
Luna Glamping Inc.’s products are built to order. You may cancel a Standard Order only by providing written notice before the product ships. Additionally, failure to pay the purchase price balance within 15 calendar days after notice that your order is ready for shipment may be deemed a cancellation of your order. If you cancel a Standard Order prior to shipment, you will be charged a restocking fee of 30% of your entire order, which will be deducted from your deposit. Luna Glamping Inc. will refund the remainder of your deposit within 90 days after cancellation.
Although it is doubtful you will want to return your dome once you have received it, a refund on a Standard Order may be provided at the discretion of Luna Glamping Inc. The return shipping costs will be the responsibility of the purchaser and a 50% restocking fee will also be forfeited. Must unpack within 90 days of receiving product.
REFUNDS ARE NOT AVAILABLE ON CUSTOM ORDERS AND CUSTOM ORDERS MAY NOT BE CANCELLED ONCE YOUR ORDER IS ACCEPTED BY LUNA GLAMPING INC.
Warranties & Exclusions
Luna Glamping offers a two year warranty on covers and five year warranty on framework integrity of our products. Specific esclusions apply.
- Your product must be unpacked within 90 days of receiving it.
- You must wash the exterior of your unit quarterly with soap and water. This must be logged in a service booklet.
- The product must not be located in direct sunlight. Harmful UV rays and direct sunlight will age the cover faster, specifically the clear PVC. If your glamping unit is located in direct sunlight your warranty is void. We recommend building in a shaded area or building a pergola to block the UV rays from the clear PVC at a minimum.
- If the framework is chipped or scratched and exposed to moisture it may rust. Rust is not covered by our warranty as this is wear and tear. If you spot a chipped or scratched area please apply touch up paint or rust prevention.
Product FAQs
Luna Glamping Safari Tent Product FAQs
What sets your Luxury Safari Tents apart from other glamping options?
- Our Luxury Safari Tents are crafted with a premium 6063 T6 Aluminum Alloy frame featuring a distinctive Wooden etched pattern, providing a unique blend of elegance and durability.
Can you provide more details about the frame material used in your tents?
- The frame of our Luxury Safari Tents is constructed from high-quality 6063 T6 Aluminum Alloy, known for its strength, lightweight nature, and resistance to corrosion.
Tell us about the frame connector material in your Luxury Safari Tents.
- The frame connectors are made from Q235B Steel, a robust material chosen for its strength and reliability, ensuring the overall stability and structural integrity of our tents.
What type of cover material is used for your tents?
-
Our Luxury Safari Tents feature covers made from high-quality canvas, offering durability, breathability, and resistance to the elements, providing a luxurious shelter in various weather conditions.
Are the Luxury Safari Tents suitable for all seasons?
- Yes, our tents are designed to offer a comfortable and enjoyable experience in all seasons. The combination of the durable aluminum alloy frame and high-quality canvas cover makes them versatile for different climates.
Do you offer any warranty for the Luxury Safari Tents?
- Yes, we provide a warranty for our tents. The details of the warranty coverage can be found in the product documentation. If you have any concerns or need assistance with warranty claims, reach out to our customer service team.
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