Here at OffGrid Living Solutions, we want to offer you the best prices online.
If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.
For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.
At OffGrid Living Solutions, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.
If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.
Refer to our Refunds & Return Policy for more details.
Shipping & Delivery
Order Processing
Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.
Please allow 1-3 days for processing your order.
Shipping
We ship to the lower 48 continental United States only at this time.
Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.
We will send tracking information by email the same day the shipping tracking number is created/available.
Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living Solutions. Once you accept your shipment as non-damage, your item is your property.
Delivery time
Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.
Capacity:3,840Wh Expansion Battery Port Input:75A Max Expansion Battery Port Output:170A MAx Battery Type:LiFePO4 Battery Compatible Power Station:Anker SOLIX F3800 Portable Power Station Only
Discharging Temperature:- 4°F - 104°F/ -20°C - 40°C Charging Temperature:32°F - 104°F/ 0°C - 40°C Size:15.5 x 14.0 x 10.3 in/ 39.3 x 35.5 x 26.2 cm Net Weight:72 lb / 33 kg
Anker SOLIX PS400 - 400W Solar Panel Product Specifications
All Anker portable power stations purchased on AnkerDirect and Anker authorized resellers come with a limited warranty (“warranty”) as set out below. By using an Anker portable power station, you are agreeing to be bound by the terms of the Anker limited warranty.
We provide a limited warranty for purchases made on AnkerDirect and Anker authorized resellers. The warranty period starts from the date of purchase.
Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
1. Warranty Timeline for Portable Power Station
Item
Warranty Period (Months)
Note
Anker 531 Portable Power Station (PowerHouse 434Wh)-A1701
Anker 521 Portable Power Station (PowerHouse 213Wh)-A1702
Anker 511 Portable Power Station (PowerHouse 97Wh)-A1710
Anker 523 Portable Power Station (PowerHouse 288Wh)-A1731
Anker 533 Portable Power Station (PowerHouse 389Wh)-A1730
Anker 534 Portable Power Station (PowerHouse 389Wh)-A1732
Anker 545 Portable Power Station (PowerHouse 778Wh)-A1750
Anker 513 Solar Panel (21W)-A2421
Anker 515 Solar Panel (24W)-A2424
Anker 515 Solar Panel (24W Flexible)-A2425
18
The warranty time differs from different battery cells. Specifically, the 5-year warranty is for models built with LifePO4 batteries, and the 1.5-year warranty is for models built with MCN (Nickel Manganese Cobalt) batteries.
Anker 625 Solar Panel (100W)-A2431 Anker 531 Solar Panel(200W)-A2432
24
Anker 521 Portable Power Station (PowerHouse 256Wh)-A1720 Anker 535 Portable Power Station (PowerHouse 512Wh)-A1751 Anker 555 Portable Power Station (PowerHouse 1024Wh)-A1760 Anker 757 Portable Power Station (PowerHouse 1229Wh)-A1770 Anker 767 Portable Power Station (PowerHouse 2048Wh)-A1780
60
2. Exclusions and Limitations
Not covered under warranty:
- Products that are damaged or modified. - Product operated with a damaged cord, plug, or output cable. - Products that are disassembled. - Products cleaned with harmful chemicals or detergents. - Non-quality related issues (after 30 days of purchase). - Products purchased from unauthorized resellers. - Products without sufficient proof of purchase. - Products that have been refunded. - Products with an expired warranty. - Lost, stolen products. - Damage from outside sources. - Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly). - Purchases from illegitimate resources.
3. 30-Day Money-Back Guarantee for Any Reason
For more information, please refer to:https://us.anker.com/policies/refund-policy If you encounter a problem with your device and wish to return it, please pick up the package first.
Process: Step 1 - Claim your warranty onhttps://us.anker.com/pages/exchange, or contact Anker customer service team at support@anker.com or +1 (800) 988 7973(US). - Attach a short video to show us the issue and a detailed issue description. *Our support team will get in touch with you within 24 hours, excluding weekends and holidays.
Step 2 - Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. Our support team will provide further instructions on how to properly package the product and return it safely. *Please note that we can only provide prepaid return shipping labels for return packages in the US and UK. For returns in other countries and regions, we'll cover the return shipping fee. Please contact our customer service team atsupport@anker.comfor more details.
Step 3 - Our support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered. - The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, Anker will offer a partial refund based on the usage time of the defective item. *All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.
Reminder - Remember to pick up the package first. - Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.
This page is attached to the Anker warranty page, and Anker reserves the right of final interpretation for the content.
Product FAQs
Anker SOLIX F3800 Product FAQs
Q1: What should I do when using a solar charger to charge Anker SOLIX F3800?
A: The solar input supports an 11-60V solar charger with an XT-60 connector. If you use an 11-32V solar charger, the current supports 10A max. When you use a 32-60V solar charger, the current supports 25A max.
Q2: Why is the power station not working after it hasn't been used for a long time?
A: If the power station is stored at a low capacity for a long time, lithium batteries will self-consume power which may lead to a quick discharge. This leads to poor conductivity and a reduced battery lifespan, resulting in poor battery performance.
Q3: How should I store and maintain the power station?
A: To store your portable power station, make sure you have: 1. Turned off all outputs. 2. Store it in a cool and dry place. 3. Check the battery capacity each week. If it's below 30%, fully charge. 4. Charge the power station to 100% every 3 months.
Q4: In UPS mode, does the 240V ports work?
A: In UPS mode, only the three 120V ports labeled "UPS" are operational; the 240V ports do not function.
Q5: How do I charge my electric vehicle?
A: Double-press the 240V power switch to activate EV mode charging, then you can recharge your EV.
It’s amazing that this is a portable hot tub. It was easy to setup and looks like a permanent hot tub! It took about 2 days to heat to 104. We live in a place that snows so we added extra insulation to the panels and extra ground cover.
The jets are not super strong so I would have preferred getting the Tribeca which is less expensive and comes without jets. It does have bubbles.
But overall a great product, first of its kind I believe.
We pre ordered this sauna. It’s all put together with the help of a contractor. It took 2 guys 2 full days. We are very pleased with the sauna all together. It’s clearly top of the line. The sauna fits 2. Maybe 3 if you want to squeeze. The sauna fits well in our backyard. It adds a sense of tranquility to our favorite space. Off grid was extremely easy to work with. It was clear they put the customer first!
I absolutely love the machine. I use it everyday. I was disappointed to see some paint scratches on it when it arrived. However, after some contact with their Customer Service department we were able to sort it out. I highly recommend getting a freeze dryer!
I was in the market for a power station that has enough power and capacity to power my fridge and some essential appliances at my house. I come upon this power station from OffGrid living Solutions and I have been using it since. It has enough power for a longer period of time and has multiple ways to charge (AC/Solar Panels). This station is perfect in size and comes at an affordable price. Thank you OffGrid Living team and Bluetti ....
My wife and I love this heater for our sauna. We love the automatic feature of the heater where it turns off once the optimal heat level is reached. Sturdy and durable product, especially for anyone looking to install one on their saunas
This unit is perfect for power outages! We were looking for a unit that can power our essentials during outages like TV, fridge, microwave, lights, and our wifi. This unit can also act as a UPS so nothin shuts off when the power goes down. I like to connect my solar panels to the station when it looks like the outage will be extended. GET THIS STATION! YOU WILL NOT BE DISAPPOINTED!
System performs well in powering things and amazing hardware build quality. One issue I have with AC200Max is that I cannot control it remotely via the internet so when it shuts down due to depletion of battery and turns on again after solar hits the panels, I have no way of turning the AC output on remotely. The other thing is that it lacks portable wheels, carrying this thing is a chore. Other than that, this is a pretty good unit and for those who don't need to have the remote control, this could be your solar generator. OLS team was good and respondant on all of my questions. Overall, this solar generator offers excellent power output and capacity to run nearly anytthing you plug into it.
Wave 2 is a quiet portable air conditioner, even when you put in on Max mode. I purchase this is for my van for during the hot days during camping. Love that I can carry this to around with ease. I plan to use the heating feature once it gets colder. I'm happy with my purchase and can't wait to see how it functions on the heating side.
The AC200 Max and B230 work Great! So much that I added another B230 on the next order. This set up will be used for my farm in the summer and as a emergency back up in my home when it gets cold. Great product! Thx Bluetti and OffGrid Living Solutions
I recently invested in the EcoFlow Delta Pro and I am beyond impressed with its performance.
Setting up the Delta Pro was a breeze. The user-friendly interface and informative display made it easy to monitor power consumption and remaining battery life. Plus, the variety of charging options means I can harness energy from solar panels, car chargers, and regular outlets, making it perfect for both everyday use and outdoor adventures. One of the standout features for me is its portability. Despite its robust power capacity, the Delta Pro is surprisingly lightweight and compact, allowing me to take it on camping trips, picnics, and even to power my work tools at remote job sites.
The customer service I received from EcoFlow was exceptional. They promptly answered my questions and provided helpful insights into maximizing the Delta Pro's capabilities. Overall, I would highly recommend this portable power station.
Fast shipping and overall happy with the order. Everything came well packed. Arnold (customer rep) was extremely helpful during the set up process and helped me with processing the warranty. Been using this for 1 month. Great product and even greater customer service. Would come back to order from them in the future
Great Customer Service Team. The first batch of seeds are already growing. Looking forward to fresh greens. The only negative about this garden is that it was difficult to set up as the manual instructions were unclear
Bought a Solar Kit from OffGrid Living Solutions and successfully installed them onto my cabin. Customer service helped me determine the best kit for my needs. I would definitely come back to this store in the future to purchase products for my cabin
Arnold helped me get 4 server rack battery and offered me a free rack cart for the batteries. I received this battery package in about 7 days. Set up was easy and it was basically a plug and play into my existing solar set up. AMAZING WORK OFFGRID LIVING
OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpf...OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpful support staff, and seamless product integration. Satisfaction levels are high, with praise for durable, user-friendly products that meet diverse off-grid living and adventure needs.
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