Arteflame 20" Compact Charcoal Grill

Arteflame 20" Compact Charcoal Grill Product Specifications

Arteflame One Series 20" Grill Product Manual

Product Warranty

All Arteflame grills come with a 3 years warranty for full peace of mind.

Refund Policy

Returns & Exchanges

Any item can be returned within 14 days of purchase within these guidelines; New, unused, unassembled, and resalable items in their original unopened packaging are eligible for a refund less shipping costs. We can not accept any returns that have been used. When a returned item is not in its original condition, damaged, or missing parts, only partial refunds can be granted. We retain the right to charge a 20% refinishing fee on any returned item.

All returns/exchanges require a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the outside of the box. The cost to ship the product back to Arteflame will be paid by the customer. (Unless we made an error). In cases when there is a product exchange, the cost for shipping on any new product(s) is paid by the customer.

Shipping charges

Any products returned where shipping was included, “free” or discounted (Flat Rate) during purchase, the shipping cost will be deducted from the return refund or in the case of discounted (flat rate), the difference in shipping cost will be deducted from the return refund.  Any refused shipment or any cancelled orders that have already been shipped will be refunded minus the shipping charges.

If you need to return an item, email info@arteflame.com for your RMA number. After 14 days, Return Merchandise Authorization numbers will not be issued and returns will be accepted on a case by case basis and may be subject to a restocking fee.

Not sure if you got the right part?

We do our best to accurately list model numbers, parts and their correct dimensions. However, many times part numbers will change while model numbers remain the same. Feel free to ask us for help. If you are confident that your part will not work, we do offer returns and exchanges. Please read through the requirements to see if your return is eligible for a refund.

Please contact info@arteflame.com for return instructions.

Refunds
Refunds are automatically applied to your credit card or original method of payment. Shipping and Handling fees are non-refundable on all orders unless of course it is our mistake. Any orders that use a coupon or coupon code are final.

Exchanges
We will replace any item that somehow is defective or damaged due to our manufacturing or handling process at our discretion. If you need to exchange an item, send us an email at info@arteflame.com for exchange instructions.

You are responsible for shipping your return item. Shipping costs are non-refundable. On all items where shipping was prepaid or included, the original shipping cost will be deducted from your refund. Any shipping cost incurred by Arteflame will be deducted from your refund.

Canceling An Order

Orders can be cancelled, however only until they are shipped.

Refused Shipments

If you refuse your merchandise or fail to accept delivery of an item you will be charged for return shipping charges as well as a 20% restocking fee.

NOTE: You should consider using a trackable shipping service or purchasing shipping insurance.

Arteflame Product FAQs

Why do I need an Arteflame Insert?

The Arteflame insert replaces your stock grill grate with a combination grill and griddle. Inserts are perfect for grilling seafood, steaks, burgers, veggies and more. You can grill your entire meal at once.  The griddle allows you to grill all your food at the same time in it's own juices.  The. griddle eliminates the slots through which the juices fall into the fire and burn your food with flare-ups.  The solid cooktop is perfect for getting that delicious smoky flavor without the burn.

Carbon Steel vs Cast Iron

Why use carbon steel cooktops rather than  cast iron?  What is the difference and why is carbon steel any better?

Carbon Steel and Cast Iron are very similar.  This is why both are very good for cooking and grilling.  The main difference is that Carbon Steel contains about 1% Carbon while Cast Iron contains 2% - 3% Carbon.  This difference might not sound like much but the carbon effects the grain structure of the metal.  As the Carbon gets added to the steel mix, Carbon has a tendency to clump together into lumpy carbides and form pockets of pure carbon (graphite).  When this happens, the metal becomes very hard and very brittle.  It disrupts the grain of the metal, making it irregular, brittle and prone to cracking.  This is the reason why Cast Iron often cracks or breaks.  When Cast Iron is heated unevenly, the heat differential causes stress in the metal as the thermal expansion is uneven.  When this stress encounters a pocket of carbon, Cast Iron cracks.  This is also why Cast Iron often breaks when it is dropped.  The area of high carbon is extremely brittle and can’t stand the shock.

Because Carbon Steel has only 1% Carbon, this phenomena is negligible and much easier to control and prevent from happening.  The grain structure in Carbon Steel is very uniform and virtually impervious to heat stress or shock.  In addition to this, Carbon Steel is “rolled” in the steel mill.  It is forced between heavy rollers while the steel is hot.  After rolling the steel and getting it to the right thickness, the steel is “doused” with cold water that causes the grain structure to freeze in place.  This makes Carbon Steel very strong and the choice material to cook on.  Even with uneven heat loads or dropping Carbon Steel, it will not break or crack.  This allows for a lifetime of use.

The larger the surface area and the thinner the material, the more prone Cast Iron is to cracking and breaking.  In a grill, the heat is never uniform.  This makes cast Iron an especially poor choice for grill inserts.  For this reason, all Arteflame cooktops, inserts, griddles and Burger Pucks are made of Carbon Steel.

Does it use wood for fuel?

Arteflame grills use wood and charcoal for fuel. Use hardwoods such as hickory, oak, maple, and fruit woods such as peach, cherry and apple. Hardwoods have an aromatic air and can be varied to add different flavors to your cooking.  Soft woods such as pine are to be avoided as the sap contained in soft woods is prone to smoking and spitting embers. Likewise, never use manufactured logs as they contain wax and fillers that can be harmful - especially if used for cooking.

What is so special about an Arteflame cooktop?

Arteflame uses a special manufacturing process for all grills and inserts.  It ensures an accurate and precise fit and finish, eliminates material imperfections and smoothes all steel edges so no food particles can lodge and hide... (yuck!).  This method is expensive but it ensures the quality we strive for and you expect.

 How do I season the cooktop?

Seasoning the cooktop is key to making it completely non-stick and to keep rust away.  The easiest way to season the cooktop is by using the Arteflame Seasoning Puck.  Alternatively, you can use cooking oil.  We have good results using flaxseed or grapeseed oil.  For detailed instructions, follow the instructions in the seasoning manual.