Here at OffGrid Living Solutions, we want to offer you the best prices online.
If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.
For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.
At OffGrid Living Solutions, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.
If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.
Refer to our Refunds & Return Policy for more details.
Shipping & Delivery
Order Processing
Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.
Please allow 1-3 days for processing your order.
Shipping
We ship to the lower 48 continental United States only at this time.
Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.
We will send tracking information by email the same day the shipping tracking number is created/available.
Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living Solutions. Once you accept your shipment as non-damage, your item is your property.
Delivery time
Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.
Bakcou Mule Jager Electric Bike
Description
For absolute peace of mind when traveling in the backcountry, look no further than the Mule Jäger. Built around the bomb-proof and time-tested Mule frame, the Mule Jäger adds the reliability of an internal gear hub.
The Rohloff Speed Hub has a whopping gear range of 526%, and you can even shift through the 14 gears without pedaling. The Mule Jäger has no derailleur, giving you nothing to worry about when fighting through heavy foliage and rugged terrain.
A powder-coated aluminum skid-plate has been added to protect the motor housing.
This beast is built to pack like a mule with the suspension and gearing to get you there fast. Whether out for a quick trail ride or a week in the backcountry, the Mule Jäger can handle anything you throw at it.
The Mule Jäger was designed and engineered around the unparalleled power and performance of Bafangs ULTRA mid-drive motor. The Ultra motor is widely recognized as the “diesel engine” of mid-drive motors! The all-metal, heavy-duty gearing, combined with the intelligence of an integrated torque sensor make the Ultra motor the most capable, durable, and efficient motor on the planet.
The Ultra motor is also referred to as a “smart motor.” The speed, cadence, shift, brake, and torque sensors provide continuous feedback from the rider to the motor. This allows the motor to deliver exactly what you ask. What you get is a very natural feeling ride, even while providing a tremendous amount of torque and power output.
We included everything that has made the Mule our best-selling eBike and made it even better. The Mule Jäger is everything you want AND everything you didn’t know you wanted, in an incredible and rugged package.
Front fender and headlight are NOT included with the Mule Jäger. If you are interested in purchasing a compatible headlight, please check out the 2200 Lumen GoPro Mount Headlight here.
Product Specifications
Bakcou Mule Jager Electric Bike Product Specifications
Motor: Bafang M620 Ultra This smart torque sensing G510 motor, powered by Bafang, is capable of falling under all 3 Classifications of ebike laws. Toggle between 750 watts, and 1,000 continuous watts with a max power output of 1,500 watts. How is that possible? For a video tutorial - Click Here
Battery: Extended Distance 48v 17.5ah, 19ah, 21ah or 25ah lithium-ion
Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance. Bakcou requires registering your Bakcou eBike/eScooter within 45 days of receiving your eBike/eScooter. Registration is required to take advantage of this warranty. This will allow Bakcou to provide you with better service in the future. Product Registration
As explained in more detail below, Bakcou warrants the products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Bakcou’s published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time directly from Bakcou or from an authorized Bakcou Dealer. Registration is required for warranty claims.
Only the original owner of an eBike/eScooter purchased directly from Bakcou or an authorized Bakcou Dealer is covered by this Limited Warranty. The Warranty period begins upon receipt of the eBike/eScooter and shall terminate immediately at the end of the Warranty period. The Limited Warranty will not apply to any subsequent owner or other transferee of the eBike/eScooter.
This Limited Warranty is only applicable to eBike/eScooter purchases within the United States and Canada. Purchases outside the United States and Canada shall be subject to their respective warranty terms.
LIFETIME FRAME WARRANTY
Bakcou eBike/eScooter frames have a lifetime warranty against factory defects. Provided you register your eBike/eScooter with Bakcou within 45 days from the date of receipt, Bakcou will warrant the structural integrity of the frame to the original owner for as long as the original owner owns the product.
2 YEAR LIMITED MANUFACTURER WARRANTY
All Bakcou eBikes/eScooters and their individual covered components (as defined herein), are protected against all manufacturing defects in material or workmanship for two (2) years after original purchase by the original purchaser.
The Limited Warranty is expressly limited to the replacement of a defective motor, lithium ion battery, Roloff gear hub, suspension, forks, stem, handlebar, headset, seat post, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, and kickstand. This warranty does not cover the normal wear and tear of these components.
THIS LIMITED WARRANTY DOES NOT COVER:
Normal wear and tear.
Any damage or defects resulting from failure to follow instructions in the eBike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike/eScooter as sold, operator error, water damage, extreme riding, stunt riding.
Improper follow-up maintenance.
The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
For the avoidance of doubt, Bakcou will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Any modifications made to the bike by the customer will void the warranty.
Any products sold by Bakcou that are not an eBike/eScooter.
Determining whether damage or defect to an eBike/eScooter protected by this limited warranty shall be in the sole discretion of Bakcou.
Customer will be responsible for shipping costs associated with the replacement of any parts or components.
EXTENDED WARRANTY OPTIONS
Bakcou has partnered with Extend to offer supplemental extended warranty packages for an additional cost. Extended warranty packages allow for a one-time replacement on parts and components. Extended warranties start on the day the Bakcou Limited Warranty period ends.
Photos and/or videos of the damaged, covered component are required for Bakcou to replace any covered component under warranty.
Once you have the photos and/or videos contact the Bakcou Technical Support Team (warranty@bakcou.com) to make your claim. Please provide your information including your name, address, date of purchase and details regarding your claim.
The Bakcou Technical Support Team will work with you to determine the best course of action to fix and/or replace components covered under this warranty. If the Bakcou Technical Support Team determines that a covered component must be replaced, instructions will be provided for receiving the replacement and returning your damaged component.
Customer will be responsible for shipping costs associated with the replacement of any parts or components.
After the replacement of the covered component is received, the Backou Technical Support Team will assist you in replacing or installing the new covered component on your Bakcou eBike.
If a credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved and order is paid in full.
Products should be inspected immediately upon delivery. Freight damage claims are extremely time-sensitive and will not be accepted more than 3 business days after delivery. Please note any damage to your products on the Bill of Lading before accepting delivery and signing off on the shipment. Take photos of any damage found and date the images when possible. Report freight damage claims within 3 business days of delivery to Bakcou, LLC at (844) 227-1096, or on Bakcou.com.
We pre ordered this sauna. It’s all put together with the help of a contractor. It took 2 guys 2 full days. We are very pleased with the sauna all together. It’s clearly top of the line. The sauna fits 2. Maybe 3 if you want to squeeze. The sauna fits well in our backyard. It adds a sense of tranquility to our favorite space. Off grid was extremely easy to work with. It was clear they put the customer first!
I absolutely love the machine. I use it everyday. I was disappointed to see some paint scratches on it when it arrived. However, after some contact with their Customer Service department we were able to sort it out. I highly recommend getting a freeze dryer!
I was in the market for a power station that has enough power and capacity to power my fridge and some essential appliances at my house. I come upon this power station from OffGrid living Solutions and I have been using it since. It has enough power for a longer period of time and has multiple ways to charge (AC/Solar Panels). This station is perfect in size and comes at an affordable price. Thank you OffGrid Living team and Bluetti ....
My wife and I love this heater for our sauna. We love the automatic feature of the heater where it turns off once the optimal heat level is reached. Sturdy and durable product, especially for anyone looking to install one on their saunas
This unit is perfect for power outages! We were looking for a unit that can power our essentials during outages like TV, fridge, microwave, lights, and our wifi. This unit can also act as a UPS so nothin shuts off when the power goes down. I like to connect my solar panels to the station when it looks like the outage will be extended. GET THIS STATION! YOU WILL NOT BE DISAPPOINTED!
System performs well in powering things and amazing hardware build quality. One issue I have with AC200Max is that I cannot control it remotely via the internet so when it shuts down due to depletion of battery and turns on again after solar hits the panels, I have no way of turning the AC output on remotely. The other thing is that it lacks portable wheels, carrying this thing is a chore. Other than that, this is a pretty good unit and for those who don't need to have the remote control, this could be your solar generator. OLS team was good and respondant on all of my questions. Overall, this solar generator offers excellent power output and capacity to run nearly anytthing you plug into it.
Wave 2 is a quiet portable air conditioner, even when you put in on Max mode. I purchase this is for my van for during the hot days during camping. Love that I can carry this to around with ease. I plan to use the heating feature once it gets colder. I'm happy with my purchase and can't wait to see how it functions on the heating side.
The AC200 Max and B230 work Great! So much that I added another B230 on the next order. This set up will be used for my farm in the summer and as a emergency back up in my home when it gets cold. Great product! Thx Bluetti and OffGrid Living Solutions
I recently invested in the EcoFlow Delta Pro and I am beyond impressed with its performance.
Setting up the Delta Pro was a breeze. The user-friendly interface and informative display made it easy to monitor power consumption and remaining battery life. Plus, the variety of charging options means I can harness energy from solar panels, car chargers, and regular outlets, making it perfect for both everyday use and outdoor adventures. One of the standout features for me is its portability. Despite its robust power capacity, the Delta Pro is surprisingly lightweight and compact, allowing me to take it on camping trips, picnics, and even to power my work tools at remote job sites.
The customer service I received from EcoFlow was exceptional. They promptly answered my questions and provided helpful insights into maximizing the Delta Pro's capabilities. Overall, I would highly recommend this portable power station.
Fast shipping and overall happy with the order. Everything came well packed. Arnold (customer rep) was extremely helpful during the set up process and helped me with processing the warranty. Been using this for 1 month. Great product and even greater customer service. Would come back to order from them in the future
Great Customer Service Team. The first batch of seeds are already growing. Looking forward to fresh greens. The only negative about this garden is that it was difficult to set up as the manual instructions were unclear
Bought a Solar Kit from OffGrid Living Solutions and successfully installed them onto my cabin. Customer service helped me determine the best kit for my needs. I would definitely come back to this store in the future to purchase products for my cabin
This is a cool little machine. The only reason it doesn’t have a solid five stars is there was a small vacuum problem when I first received the unit. I was pretty sure it was just a door adjustment that was needed. So, I called Customer service. Which by the way went exceedingly well. They sent me a video confirming my suspicions. The problem is corrected. I’ve ran four batches and they’ve all turned out as I expected them to. If I was gonna do anything, I would’ve purchased a larger model. As it’s hard to get ahead on your food storage when you’re eating it all. I am now going to try the candy mode. 😃. My overall experience from ordering, to customer service, shipping (which I would give the person that delivered it a 10.), delivery, and set up was great! I would recommend your company to anyone wishing to buy a freeze dryer.
I have 6 of these batteries. Four if them are 18 months old. I've had zero issues. They balance within .08 volts across all 6 batteries. They were packaged amazing for shipping. I've been using solar for 20 years and these are the best batteries I've ever owned.
OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpf...OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpful support staff, and seamless product integration. Satisfaction levels are high, with praise for durable, user-friendly products that meet diverse off-grid living and adventure needs.
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