BLUETTI 120W Solar Panel Product Manual

Product Warranty and Return Policy

Warranty & Return Policy

Warranty Period

BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,

• For the product of portable power station, the warranty period varies from 24 months to 72 months.
• For the product of home backup system, the warranty period varies from 48 months to 60 months.
• For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.

No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Please click here for more details. 

Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

• A purchased order number made through BLUETTI official stores.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Exclusions of Warranty 
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery model on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Product wear and tear through the usage of time.

Return and Refund

• Order Cancellation:

Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the BLUETTI official store. If the product has been shipped, an intercept fee will be charged.

• 30 days money-back guarantee will be automatically credited to your order.
• For more details, please click here.

Claim Process

• Please contact us via Email: service@bluettipower.com , Monday through Sunday, for any assistance with the product.
• For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
• Repaired by BLUETTI service center, or
• Swap for a replacement product with equivalent specifications according to model and service life
• In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at BLUETTI warehouse.
• A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
• For any out of warranty claims, please priorly contact BLUETTI service for more details.

Warranty Extension

• The warranty extension is now only applicable for the model of AC200MAX, AC200P or B230 purchased from BLUETTI official website with protection against damage without service fee.
• Any purchases of the four models from other platforms are required to submit the application for extended warranty by the link below:https://www.bluettipower.com/pages/warranty-extend

Disclaimer of Implied Warranties 

This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein.
This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights. You also have other rights from state to state. BLUETTI’s only liability shall be the repair or replacement as stated above.

Product FAQs

BLUETTI 120W Solar Panel FAQs

Q1. Is it waterproof?

A. Yes. IP65 is rated for junction box. Do not expose the solar panel to rain or snow.

Q2. Can I install it on the roof?

A. No.

Q3. What is the difference between the PV120 and SP120?

A. Under the same condition, BLUETTI PV series solar panels produce more power from limited sunlight.*
* Conclusion from BLUETTI Lab, for reference ONLY.

Q4. BLUETTI PV120 compatibility?

A. Most solar power stations on the market, and one PV120 solar panel is ideal for BLUETTI EB55/EB70S/AC50S portable power stations.

Q5. How do I choose solar panels for my solar generator?

A. 

• Review the PV input requirements of the solar generator.
• Review the output specifications of solar panels.
• Calculate the total voltage, current, and wattage of solar panels.
• Consider the solar input connectors.

Q6. Can I use different size solar panels?

A. No. Your solar panels should be the same type and rating from one brand. For example, two PV120 to charge BLUETTI AC200P is acceptable, and one PV120 + one SP120 is unacceptable.

Q7. Does the panel have any USB ports you can directly plug into?

A. No. BLUETTI PV120 only has MC4 connectors.

Q8. How do I maximize the efficiency of solar panels?

A. These steps will help you get the most out of your solar panels:
1. Set up your panels correctly: The orientation as well as the angle it tilts at should be right.
2. Avoid shadow areas: Any amount of shadow will affect solar panel production.
3. Keep your panels clean: Dirt or debris reduces the panel’s efficiency.
4. Don’t get panels too hot: Good air circulation or a cool atmosphere around panels will help.

Q9. Can AC200 MAX be recharged with solar panels and wall outlet simultaneously or dual AC adapters?

A. Yes

Q10. What should I do when using it?

A. It is recommended to not have any cover when using.