Zendure Power Station FAQs
1) What's the cycle life for SuperBase V?
3,000+ cycles for SuperBase V6400 with semi-solid state batteries and 6,000+ cycles for SuperBase V4600 with LiFePO4 batteries.
2) What kind of batteries does SuperBase V use?
SuperBase V6400 uses semi-solid state batteries with a total charge capacity of 6,438Wh, while SuperBase V4600 uses LFP (LiFePO4) batteries and has a charge capacity of 4,608Wh.
3) What is the AC output power of SuperBase V?
The LFP and SSS versions of SuperBase V both have 3,800W rated power and 5,000W peak power. Two SuperBase V's with the same type of battery can be connected to each other with our ZenY cable or the Home Panel to achieve up to 7,600W of total output power.
4) Can 2 SuperBase V be connected for higher output power?
Yes, two SuperBase V's can be connected together using either our Home Panel or the ZenY cable, doubling the rated output power to 7,600W.
5) Can I mix semi-solid-state and LFP products?
No, a SuperBase V system should be configured with only semi-solid-state components or only LFP components.
6) What's the capacity of the semi-solid-state SuperBase V?
The semi-solid-state version has a capacity of 6,438Wh, and the LFP version has a capacity of 4,608Wh.
7) What is max solar panel charging input?
SuperBase V can collect up to 3,000W through the XT-90 port.
8) Where is solar panel input?
SuperBase V can accept solar power through the XT90 port or the AC input.
9) How many MPPT ports are used in order to achieve 3,000W solar input?
SuperBase V has one MPPT to accept solar power through the XT90 port. We are currently evaluating new products that will include 2 MPPT inputs and 2 MPPT outputs.
10) What's the switching time for UPS?
The US model of SuperBase V can switch to battery power with 0ms of downtime to its AC output port. Other models and other connections will see less than 13ms of
interruption.
11) How many Satellite batteries can be connected to a single SuperBase V?
For each SuperBase V, you can link up to 4 Satellite Batteries. A system can include up to two SuperBase V's working in tandem, with a maximum of 4 Satellite Batteries total.
12) How do I connect the Satellite Batteries to each other? And how do I connect
them to SuperBase V?
Satellite Batteries can directly stack on each other without cable. To connect a Satellite battery to SuperBase V, the included battery cable is the only connection required.
13) Why are the expansion batteries called "Satellites"?
Our Satellite batteries are an excellent companion to SuperBase V to increase your
system's capacity, but they also have their own independent DC input and output
capabilities that allow them to function as standalone units as well. Similarly, while the Moon is Earth's companion as a natural satellite, it can shine independently and has its own charm.
14) Is Zendure's Home Panel with EV Outlets just a transfer switch?
Our Home Panel is a transfer switch and more. It's also a fast-charging dock for
SuperBase V and features two EV charging outlets.
15) How do I install the Home Panel?
Zendure's Home Panel should be installed by a licensed electrician with the proper qualifications. Instructions will be provided soon.
16) Does the system have voice control features?
Yes, the system can respond to commands given through a paired Amazon Alexa or Google Home device.
17) What is the ZenY Cable?
You can use a ZenY Cable to connect 2 two SuperBase V's together for higher output (up to 7,200W) and then connect them to a regular transfer switch. It's currently available for the US version.
18) Can SuperBase V be charged with solar panels from a different brand?
Yes, SuperBase V can be charged by third-party solar panels with voltage ranging from 12V to 150V; Zendure's 400W Solar Panel and 320W Rigid Solar Panel have been thoroughly tested with SuperBase V and remain our recommendation.
19) What's the plug type for the Mobile EV Charger?
14-50 plug for Type 1 (J1772) connector with 5-15 plug and 6-20 plug adaptor cables; CEE 32 plug for Type 2 (Mennekes) with EU plug, UK plug and AU plug adatpor cables.
20) What can the EV T1 Adapter be used for?
Using the EV T1 Adapter, you can charge SuperBase V via a Type 1 EV charger. It's also a convenient way for European Standard vehicles to charge from devices that have an American Standard charging connector.
21) Is the Satellite Plug just a smart plug?
Like traditional smart plugs, the Satellite Plug can be used to remotely turn devices on or off. Together with the Home Panel system, our Satellite Plugs achieve their true
potential, providing insight and tools to manage your home's power.
22) What is the optional battery mounting bracket used for?
The Battery Mounting Bracket is designed to secure our Satellite Expansion Batteries inside a moving vehicle.
Zendure Battery FAQs
1) Can I take my power bank on my flight?
Yes. Zendure power banks can be with you in your carry-on luggage, if the capacity falls within Federal Aviation Administration’s safety limit. You are allowed a portable charger that's rated up to 100 watt-hours. Anything over that and you need permission from the airline. To Calculate Watt Hours in Power Banks, it's simple math.
2) How many times will my portable battery charge my phone?
It depends on different capacity and component
3) Can I use Zendure wall chargers in other countries?
Yes. Zendure wall chargers can be used in other countries with USA/UK/EUROPE
plugs.
4) My portable charger has multiple types of ports. Which should I use to charge my portable charger?
It depends on different product model. For a portable charger with a micro USB input, you can go ahead and charge with the included micro USB. Zendure portable chargers with USB-C can be fast charged with the USB-C cord included in the box.
5) Can I charge my external battery while charging my other devices?
You can charge Zendure power bank while charging your devices at full speed with a single wall charger, a feature rarely seen in other power banks.
6) What devices can I use a USB-C power bank for?
The Zendure A-Series is compatible with almost all Apple and Android smartphones,tablets and other USB-charged devices. Zendure’s X6, SuperMini and SuperTank feature low power charging mode, which can charge an almost unlimited range of low-power devices such as smart watches, Bluetooth earphones, fitness bands, and much more. You can also use A6PD, A8PD and SuperTank to charge your laptop.
7) What is the total number of cycles the battery can withstand? How many
complete charges/discharge cycles?
About 500.
8) If electricity is cut off while it's being used in pass through mode, how long
does it take to switchover to the battery as a power source?
If it is running in charge-through mode and the power source is disconnected or turned off, the device will switch to battery power almost instantaneously.
9) My third party Apple Device cable won’t work with your product. Why?
Not all third party Apple accessories are MFI certified by Apple. If your third party Apple accessories is not MFI certified by Apple this could be why you are having trouble.
Zendure 200W Solar Panel FAQs
1) What's the advantages of Zendure 200W solar panel?
It's made of ETFE building materials, and portable and durable
2) Can SuperBase Pro be charged by other solar panels?
Yes, SuperBase Pro can be charged by other solar panels with voltage ranking from 12V to 60V; Zendure 200W solar panel is first recommended because of having multi lab test
3) How to connect Zendure 200W solar panels with SuperBase Pro?
You can use the serial connection way. please check the user manual for more details.
4) Does SuperBase Pro have pass-through function while solar charging?
SuperBase Pro supports pass-through while solar charging via XT60 port; yet
SuperBase Pro doesn't support pass-through while solar charging via AC input port.
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